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We’ve compiled a list of the most common types of questions we receive from our customers relating to their exams and procedures. If we haven’t covered your particular question on this FAQ page, you’re welcome to contact us directly for additional assistance.


How soon can I book an appointment? Can I fit my appointment into my work schedule?
Our centers offer extended hours, including early mornings, evenings and weekends. In many cases, we can schedule you for the same day you call for an appointment. Our goal is to schedule your appointment at the best possible time for you.
What if I am unable to keep my appointment?
If you are unable to keep your appointment, please call the clinic and your physician will be notified and your examination rescheduled. If transportation is an issue, the clinic can help make arrangements for you.
Will I need a driver?
Some procedures require a driver for your safety (i.e. if sedation or anesthetic are administered). When the appointment is made, you will be told if a driver is needed. Please make the necessary arrangements or let us know in advance so we can make arrangements for you.

Imaging Procedures & Preparation

How do I prepare for my exam?
Please visit our services page to view preparation instructions for your specific procedure. Contact us at the number above to speak with our friendly staff if you still have questions.
Why do I need to be at the center at least 15 minutes before my exam time?
We ask that you arrive 15 minutes prior to your exam time so that you may be checked in for your visit. To avoid delays or the postponement of your exam, please remember to bring your complete insurance information including all insurance cards, a valid photo ID, as well as your physician's referral.
What type of clothing should I wear for my exam?
Wear comfortable, metal-free clothing (i.e. sweatpants, T-shirt, shorts, metal-free bra, etc.) please leave all jewelry and valuables at home. It may be necessary for you to change into a patient gown or scrubs depending on the area being scanned. Secure lockers will be provided for your clothing and purse.
What if I still have questions prior to my exam?
There will be time for a qualified technologist to answer all your questions before the exam begins. We invite you to call your local center with any immediate questions or concerns.

MRI Scans

What type of MRI machine is right for me?
MRI is a complex evolutionary technology; selecting the one best suited for your needs doesn’t have to be. Typically your physician will send you for a traditional MRI, but that might not be the best option for you. If you are claustrophobic, obese, anxious or need to be seated or standing for your procedure then an Open Type MRI might be better suited for your needs.
What is an Open MRI?
Unlike a traditional MRI which is shaped like a tunnel, the Open MRI is more like a flying saucer or a hamburger bun. This allows you to turn your head to either side, so you can see the room. There’s also more airflow in the High-field Open MRI which creates a more pleasant experience for patients who are anxious, claustrophobic or need more room.
What is an Upright Open MRI?
The Upright Open MRI is similar to an Open MRI but with this machine, you can also sit up, stand upright, and look out forward.
Upright Open MRI has the lowest magnet strength of the alternatives, but the image quality is still good enough to help your doctor understand what’s going on inside of you. Furthermore, for certain conditions, the Upright Open MRI can image the patient in the position in which they’re experiencing pain, whether that be upright, in a seated position or lying on their back.
What could disqualify me from having an MRI scan
Situations and conditions that may affect your safety should be discussed with your doctor prior to having an MRI. Be sure to immediately notify a member of our staff if you have any of the following:

Metal in your body
Implanted medical or electronic devices
Tattoos and piercings
Kidney or liver disease

Medical Records

When will the results of my examination be available?
Results are available as soon as completed. The radiologist interprets each examination and dictates a report. The report is transcribed and sent to your referring physician’s office as soon as it is completed. Please contact your physician directly for information about your results.
How will I get my results of my diagnostic study?
Your referring physician will have a report from our radiologist usually within 24 hours of the completion of your scan unless requested sooner by your physician.
May I get a copy of my films?
We send your films or CD to your physician, who can provide them to you upon request. If you need an additional copy, there may be a nominal charge. Please contact our medical records department for information.
How long are my records kept on file?
We maintain the films and reports from your exam(s) in accordance with state laws (in most cases, for a minimum of five to seven years).

Billing & Payment

I have a question about my statement who do I contact for information?
For any questions regarding your statement, including your Explanation of Benefits (EOB), please contact our Billing Department via our online contact form, they will be happy to assist you.
What do I need to bring with me to facilitate the payment process?
Bring your complete insurance information including all insurance cards, a valid photo ID, as well as your physician's referral.
  • For workers compensation claims, bring your claim number, date of injury, and all pertinent workers compensation information with you to your visit.

  • For PIP/auto accident claims, bring your claim number, date of injury, auto insurance card, adjustors information, and all pertinent PIP/auto information with you to your visit.

I don't have medical insurance. Can I get a price quotation on my procedure?
If you do not have medical insurance and/or you are concerned about paying for your procedure, call the clinic number of the location you want to schedule your appointment at. We'll give you an estimate and work with you in setting up a payment plan.
Fill out an online inquiry on our 'contact us' page.
Note: Please indicate the type of exam requested by your physician so that an accurate price may be provided.


Do you accept my insurance plan?
We participate in most insurance plans, managed care programs, and accept workers compensation, PIP, and Letters of Protection. If you need help paying out-of-pocket costs, we offer cash discounts and payment plans for patients experiencing a demonstrated financial hardship.
What if you are not contracted with my personal health insurance plan?
Although we attempt to contract with all carriers, sometimes we are unable to reach an agreement. When applicable, we will accept your in-network benefits.
Does this include my co-pay and deductibles?
Yes, we will collect amounts equal to your in-network benefits and will notify your insurance plan accordingly. Deductibles and co-insurance must be paid at the time of the examination.
Do I need pre-authorization from my health care policy or plan?
Some plans do require pre-authorization before you receive healthcare services. Check with your insurance company to determine if this is necessary as you could be responsible for all charges if proper authorization or referrals are not obtained. Your insurance company can also answer any questions you may have about what is covered on your plan.
How does the insurance verification process work?
We contact your insurance provider and confirm your benefits along with providing notification that we will honor the co-insurance portion of your benefits.
Am I responsible for the patient portion reflected on my Explanation of Benefits (EOB) I receive from my insurance carrier?
This may not be an accurate reflection of your balance. You will receive a statement from us indicating a final amount.